VoiceNation Reviews
VoiceNation has an overall rating of 4.6 based on 100 reviews. Customer feedback on VoiceNation is mixed: VoiceNation reviewers highlight positive aspects like affordable pricing, user-friendly interface, responsive customer support, flexible service options, which strongly appeal to small business owners, entrepreneurs, remote teams, startups. However, VoiceNation is often criticized for its limited features compared to competitors, occasional call quality issues, lack of advanced integrations, inconsistent customer service experiences.
100 reviews
5 Stars
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How would you rate VoiceNation?
All VoiceNation Reviews (100)
Candice
January 17, 2023
"Terrible Service Experience"
The customer support is just awful; my clients have mentioned that the individual who picked up the phone didn’t speak English well, mispronounced the business name, and had such a thick accent that they were hard to understand. There have also been instances where my clients emailed me asking why I hadn’t called them back, only for me to discover that their messages never reached me. On the bright side, the company sure knows how to hike up their prices.
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Erica.Simmons
December 03, 2022
"Been dealing with them for a while now..."
I've been in business with them for the last few years, but since September, I've been getting billed without any calls. I called them over and over, and the response I got was that they don’t keep track of that. Then she says I haven’t received a call since September, which is just not true. I had to cancel my service, and it took me four months to sort it out. Just a heads up, be cautious!
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silverswan619
December 02, 2022
"A Model of Excellent Customer Support"
For the past month, I've been trying to reach tech support for their sister company, Ninja Number. Finally, I managed to get a phone number and Marti from Voice Nation picked up. This guy has been fantastic in making sure my issue gets to Ninja Number and has really gone above and beyond what’s expected. He truly represents what great customer service is all about. His help has been invaluable, and I really appreciate his dedication to ensuring I was well taken care of. If I had the chance, I’d definitely recommend him for a raise. Keep it up, Marti!
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JimArnold
July 19, 2022
"Today I reached out to The Voice Nation and..."
Today I reached out to The Voice Nation and I came across this fella Marti Ramirez, who provided some of the finest customer service I've ever experienced. Even though I haven't signed up with them yet, he shared all the info I required for my needs. You bet I'll be returning to them when I'm ready for that service. Big thanks to Voice Nation; you folks are truly awesome!
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Anita.Bailey
December 15, 2021
"Outstanding Support and Service"
Taji has consistently been there to help and clarify how to use the dashboard when it comes to rearranging and resetting the system for adjustments and providing top-notch service. He has also detailed the various options and complete functionalities of the system so we can make the most of it. Having this direct assistance has been fantastic.
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Lance.White
December 03, 2021
"Fantastic Support and Fast Assistance"
I've been using VoiceNation/Ninja Number for quite a while now. I haven't run into too many issues, but when I have, the tech support crew has always been super quick to help out. Taji has been awesome to collaborate with. I rely on Ninja Number for my business's 800 number and also for another client of mine.
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blackmouse365
October 17, 2021
"They just can't seem to get it right..."
I’m really shocked that this company has a 4-star rating when they only manage to get 1 out of 5 calls correct, which is why I’m giving them a 1-star review. The operators they have on the line are clearly not trained; they don’t stick to the script, they stumble through the conversation, and it feels like every other word is 'ummm.' As if that’s not frustrating enough, when you take your issues to 'Management' about how the calls are handled, they don’t do a thing. I’d recommend you think twice before choosing this company for your customer service needs.
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John.Mcdonalid
June 29, 2021
"VoiceNation is a top-notch service provider!"
For several years, I've relied on VoiceNation to handle emergency service calls for my business, and I can't say enough good things about their professionalism and problem-solving skills. When a stressed customer gets a live, soothing voice on the line, it not only makes the service super efficient but also really comforting. Their tech support makes running the call center a breeze, and the service is just outstanding. Big thanks and kudos to VoiceNation!
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RobertaHawkins
March 30, 2021
"Time and Effort Saved with This Service"
The time and effort these folks are saving me is just incredible. I don’t have to scramble or pause my work to pick up calls, jot down details, and set appointments anymore. Plus, I ain't gotta get annoyed when a telemarketer rings me up at the most inconvenient times. Now, I can focus my energy where it truly matters—on my work and my customers. Big thanks once more for all your help and for being so timely and courteous to my clients.
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AllanDixon
February 05, 2021
"THANKFUL for the Agents I Interact With"
The agents I've dealt with are polite, knowledgeable, and professional. The whole process is smooth and straightforward, plus they've been flexible with my schedule. Thanks a bunch, and I'm looking forward to a lasting professional relationship!
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biglion432
January 19, 2021
"Long-time subscriber switched to Voice Nation"
I had been a loyal subscriber to a different, well-known service that charged a lot more. Voice Nation provides the same perks at a way better price without skimping on service quality. The receptionists are friendly, professional, and super courteous. Honestly, the service exceeds expectations in every aspect. I couldn't be more satisfied with Voice Nation.
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mikeyarnell86
December 31, 2020
"Our Experience with the Service"
We decided to give the service a shot, and I reached out about four times to figure out how it functioned. The first couple of representatives seemed like they were not interested in their jobs, and the third one even messed up our company name. Setting things up was a breeze, but the service itself left a lot to be desired. It wasn't just about the cost; we were ready to shell out more for improved service. In the end, we chose to go with a company recommended by our client.
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ticklishgorilla135
November 13, 2020
"Voice Nation is a top-notch..."
Voice Nation has proven to be an incredibly professional answering service for our needs. From Kristi in sales to Melissa in customer support, the experience has been great. I'd suggest them to anyone looking for a solid phone service option.
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ShannonBurke
November 13, 2020
"Greeting from the Recording Company"
Melissa Amonds really takes the initiative. I was slow to get back, but she kept reaching out and suggested an awesome solution.
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bluesnake876
November 13, 2020
"Quick and Easy Service from Melissa!"
Melissa really sped things up for me! Everything was handled through chat, which was awesome. I was in a pinch for a toll-free number, and she had it sorted in less than 10 minutes. This is exactly the type of service that businesses like ours require. Much appreciated!
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